Portland Support Desk
Human help for hounds and cats
4 hrs
average reply time
30 days
return window
Lifetime
hardware guarantee
Direct Intake
Whether you need help selecting a harness size for an unusual chest measurement or want to check on a repair intake, our team reads every message.
Straightforward Guarantees
Our care commitments
No complicated runaround. Just honest support for gear built to last.
30-Day Returns
Seam Mending
Harness Exchanges
Unused collars, beds, and toys in original packaging can be returned or exchanged within thirty days.
If your hound chews a strap or pops a canvas seam within the first year, send it back for complimentary repair.
First-time fit doesn't match? We ship the replacement size immediately with free return shipping.
Built for companion animal longevity
Tested thoroughly by heavy chewers and afternoon nap champions in Portland living rooms.